Full Description and Link to Apply

Description and Requirements

The Team You Will Join 

Seeking an experienced candidate for IT Operations Technician, Identity Operations.

The Opportunity 

The IT Operations Technician is responsible for global Identity Access Management in a fast-paced environment that supports MetLife critical and legacy systems, leveraging modern automation, RSA, Mainframe, Entra, Active Directory, multiple intake systems and sources.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Create and provision IDs for multiple OS environments, applications and remote access (RSA & Entra MFA).
• Monitor multiple intake systems (group mailboxes, request forms, etc.) for reported access requests and issues.
• Troubleshoot and perform root cause analysis of ID and access incidents.
• Support audit and reporting requirements.
• Create, update, maintain procedures and process documentation. Train junior team members.
• Develop\Coordinate Automation of manual tasks.

What You Need to Succeed (Required Qualifications)

• 2+ years of experience in an IT Operations, ID Administration or IAM support role.
• Basic to intermediate level understanding of Active Directory Administration.
• Experience with ID provisioning tools and request systems (e.g. Service Now, SailPoint, etc.).
• Excellent communication skills, both written and verbal: ability to build effective partnerships with peer groups, vendor staff, etc.
• Strong problem-solving skills and attention to detail.
• Ability to multi-task effectively and be able to work in an open, collaborative environment to support both individual and team objectives.    

 What Can Give You an Edge (Preferred Qualifications)

• Bachelor’s degree in computer science, Information Systems, or related field. 4+ years of equivalent work experience required in lieu of degree is acceptable.
• Scripting (PowerShell, Java, Python or similar).
• Familiarity with Mainframe RACF\TSO ID and Dataset provisioning.