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                                        Description and Requirements                

The Team You Will Join                                       

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Opportunity

This position is responsible for designing and implementing application platform solutions, with an initial focus on Customer Communication Management (CCM) platforms. The engineer manages automation and cloud projects within Platform Engineering and develops cross-functional skills.

Success requires strong infrastructure knowledge, advanced problem-solving, leadership, and effective collaboration with teams and vendors. A commitment to continuous learning and automation is vital for streamlining requests, configurations, installations, deployments, and monitoring.

Key Responsibilities

• Lead technology vision, partnering with engineering to plan, architect, design, and support application platforms and infrastructure systems.
• Develop technical designs and integration solutions, advancing technology initiatives with engineering and application teams.
• Oversee automation development and deployment, ensuring adherence to best practices and troubleshooting issues.
• Manage configuration, maintenance and operations support of Customer Communication Platforms.
• Create sound technical designs and complex integration solutions by collaborating with engineers and application teams.
• Collaborate with stakeholders to select appropriate technology stacks aligned with enterprise standards and strategic goals.

Required Qualifications

• 8+ years of experience with designing, architecting, deploying, and maintaining complex enterprise platform solutions on diverse application servers and web technologies.
• 2+ years of hands-on experience in administration, configuration and management of Quadient or equivalent application platform.
• Expertise in planning, engineering, and supporting application platforms and infrastructure systems, with a strong focus on promoting best practices, standardization, and cross-departmental collaboration.
• Experience in promoting automation and enhancing process efficiency through the utilization of tools and scripting languages such as Ansible, Linux shell scripting, or PowerShell for configuration management, orchestration, and platform maintenance.
• Demonstrated skills in planning and executing operating systems, software, and application platform upgrades, with attention to vulnerability remediation and system security.
• Understanding of AI/ML-driven solutions for automating monitoring, detection, and resolution of infrastructure and platform anomalies.
• Strong troubleshooting, incident management, and root cause analysis abilities to ensure system reliability and minimize downtime.

Preferred Qualifications

• Knowledge of Customer Communication Management (CCM) and Document Generation platforms like OpenText xPression, and Oracle Documaker.
• Experience as a team leader and/or working with onshore/offshore teams. 
• Experience with containerizing applications and deploying them on OpenShift.
• Red Hat certification: Linux Administration or Ansible.

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Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $120,000 - $165,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.