Description and Requirements
Role Value Proposition:
MetLife is looking for an Exchange Engineer/ Microsoft 365 Administrator in Cary, NC. Our technology group manages multiple Messaging Environments globally with roughly 100k mailboxes across multiple domains. We are seeking experienced professionals to join our team and help us build a world-class Global Information Technology organization.
Key Responsibilities:
The Exchange Engineer will support Microsoft365 Exchange, on-prem, multi-site, multi-domain messaging server environments.
- Day to day management of Messaging technologies (Exchange, Office 365, SMTP, etc…).
- Provide 2nd/3rd level support as it relates to messaging.
- Automation through PowerShell scripting.
- Identify and streamline existing processes.
- Monitor and respond to issues or service requests reported by the Service Desk and creating and resolving problem tickets for chronic service issues.
- Develop procedures for routine Exchange server maintenance/operations task.
- Troubleshoot Messaging Server issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.
Essential Business Experience and Technical Skills:
Required:
- Overall experience of at least 2+ years.
- Operational Support and systems engineering of Exchange and Microsoft 365 in a large enterprise infrastructure (+20,000 users).
- Experience with Office 365 and hybrid integration into the enterprise.
- Proven functional experience to resolve break/fix scenarios, engaging broader teams as necessary as well as partners, leads and vendors to achieve continuous improvement.
- PowerShell scripting for Exchange and Microsoft 365 administration a must.
- Knowledgeable of Simple Mail Transport Protocol (SMTP) and integrated relay solutions.
- Documentation of Exchange/M365 configuration, change and incident management.
Preferred:
- Familiarity with perimeter mail flow via hygiene and security systems.
- MCSA: Office 365.
- 3-5 years of Office 365 work experience.
- Bachelor’s degree in computer science or related discipline preferred or equivalent years of work experience required.
- 2+ years of experience with scripting with Powershell, VB, .net or scripting for Identity Management/Directory Sync.
- Experience with Proofpoint and/or Ironport perimeter security appliances a plus but not required.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!