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Product Owner – AI Enablement Team
SoftPro is seeking a Product Owner – AI Enablement to join our R&D/Product organization. This role is central to delivering AI-enabled capabilities, platforms, and workflows that measurably improve how our customers work, how they serve their clients, and how they interact with SoftPro products.

You will be a part of our AI enablement / center-of-excellence model, partnering with multiple product teams to embed AI responsibly, pragmatically, and at scale across our product portfolio. This position can be located in our Raleigh, NC headquarters as hybrid, or from a remote location. Remote employees will need to work East Coast hours.


What will I do as a Product Owner on the AI Enablement Team at SoftPro?

AI Product Enablement & Strategy: 

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• Maintain a clear vision for AI-enabled capabilities within your product area(s), ensuring alignment with SoftPro’s product strategy and business objectives 
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• Partner closely with Product Management, Engineering, UX, and Business Stakeholders to identify high-value AI use cases grounded in real customer workflows 
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• Work to identify AI solutions, build ground truth and POCs as needed, and develop metrics and evaluation techniques.
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• Work cross-functionally with other product teams to embed the AI solutions, tools, and workflows into existing and new products 
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• Ensure AI solutions are usable, trustworthy, explainable, and aligned with customer expectations and regulatory considerations

Product Ownership & Delivery: 

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• Own and manage the team backlog, including writing, refining, and prioritizing user stories for AI-driven features and platform capabilities 
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• Participate actively in all phases of the software development lifecycle, from discovery through release 
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• Balance multiple initiatives and priorities across product lines in a shared-services environment 

User Experience & Validation: 

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• Collaborate with UX and Product teams to review wireframes, prototypes, and designs for AI-powered features 
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• Ensure AI functionality delivers meaningful, intuitive, and consistent user experiences across products 
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• Define and track Objectives and Key Results (OKRs) and other KPIs to validate the success and adoption of AI capabilities 
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• Confidently demo AI-enabled features to internal and external stakeholders 

What are the skills and experience needed to be successful as a Product Owner on the AI Enablement Team at SoftPro?

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• 3+ years of experience as a Product Owner or Product Manager for SaaS and/or on-premises software 
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• Experience in Real Estate, Financial Services, or similarly regulated industries preferred 
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• Proven ability to operate across multiple product teams and platforms 
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• Hands-on experience delivering AI-enabled features, tools, or workflows (e.g., ML-powered automation, decision support, document intelligence, copilots, or analytics) 
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• Strong understanding of AI product concepts such as model lifecycle, data dependencies, evaluation metrics, and human-in-the-loop design 
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• Ability to translate AI capabilities and limitations into clear customer and business value 
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• Strong analytical and problem-solving skills, with the ability to use data and feedback to inform decisions 
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• Excellent communication skills, including the ability to explain complex technical concepts to non-technical audiences 
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• Proven ability to influence without direct authority 
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• Proficiency with Agile/Scrum methodologies and active participation in ceremonies 
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• Highly organized, detail-oriented, and results-driven 
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• Ability to prioritize work across multiple streams and initiatives